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P R E D I C T I O N E N G I N E

Start making proactive decisions.

Apply machine learning models to your data and predict why customers are showing up on your digital channels, so you can serve them better.

 
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Find your next best customer.

Many consumer businesses are stuck with legacy systems that weren’t designed for AI. Unfortunately, they’re falling behind, and fast.

The prediction engine is a core component of our customer intelligence platform. It integrates with your tech stack, discovers patterns in your data, and builds models to identify who’s likeliest to benefit from engagement. You’ll automatically improve decision making as models continuously learn from every customer interaction.

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Prediction engine capabilities

Go from deterministic, rules-based approaches to probabilistic, machine learning-based models. As new data is ingested, the models learn and adjust, improving performance in real time.

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Put your data to work.

Predict the best way to drive meaningful interactions with your costumers. We also boost prediction accuracy with third-party intelligence using the Trusted Signals Exchange.

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Become smarter.

Machine learning models get smarter as they process new data in our closed-loop system. Integrations provide performance feedback in real time, improving model accuracy with every interaction.

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Integrate AI at scale.

Add AI as a scalable, enterprise-wide SaaS capability to enable business units, product lines and channels.